BLDC Motor Manufacturer FAQ
What Procurement Teams Ask Before The First PO.
The 12 questions procurement teams ask most often before placing the first order. For sourcing-specific questions not covered here, send the inline RFQ — the export desk replies inside one working day.
Are you a manufacturer or a trading company?
Direct manufacturer. CNC, winding, assembly, controller PCB and QA all run on the same site in Cixi, Ningbo. Procurement teams who visit can audit any of those stations in person — no trading-company markup between the price you see and the line that built the motor.
Can I visit the factory?
Yes — open for buyer visits and live video walk-through. Ningbo Lishe (NGB) is ~1h by car; Shanghai Pudong (PVG) is ~3h. For overseas buyers we run live WhatsApp / WeChat tours on request. Schedule via the inline RFQ or WhatsApp.
What is the smallest order you accept?
1 unit for sample evaluation on standard SKUs. Production runs typically start at 100 units for stock motors and 50–100 units for OEM-branded. ODM with custom design is quoted per project — typically 100–500 units after engineering charge.
Do you work with OEM brands and private label?
Yes — customer brand on motor body (laser etch or label), custom packaging and carton labelling, custom housing colour within paint range. NDAs supported. ODM goes further: custom winding, voltage, frame, shaft and encoder.
How long has Shenghe been manufacturing BLDC motors?
Over a decade focused on brushless DC motors and matched controllers from the Cixi (Ningbo) site. 50-person team across CNC, winding, assembly, PCB and QA.
Lead time for custom voltage or shaft?
Standard SKUs: 2–3 weeks production, 7–10 days sample. OEM-branded: +1–2 weeks. ODM with custom winding, shaft, flange or encoder: +4–6 weeks for engineering, prototype and tooling.
What are your payment terms — T/T, L/C, Incoterms?
Standard T/T 30% deposit, 70% balance against B/L copy. L/C at sight on orders ≥ USD 30,000. PayPal for samples < USD 1,000. Incoterms: EXW Cixi, FOB Ningbo, CIF / CFR / DDP supported.
How do you handle quality complaints?
Individual end-of-line test record on every motor. Failed unit returned with the test sticker triggers root-cause inside 7 working days; replacement from stock for standard SKUs; written 8D report for batch issues. ISO 9001 procedures cover non-conformance.
Can you do private label and custom packaging?
Yes — customer logo on housing, customer SKU on carton, customer language inserts, customer-specified country-of-origin marking. Tooling fee only for above-standard housing colour or custom carton die-cut.
Do you have certifications X, Y, Z?
ISO 9001, CE (EMC + LVD), RoHS standard on export-spec motors and controllers. REACH and UL on selected models — confirm at quote stage. Test reports and DoC released under NDA for procurement audit.
What is the difference between you and a trading company?
The engineer answering your email is in the same building as the winding line. No markup between cost line and quote. OEM changes implemented on the line in days, not coordinated through a supplier we don't control. Walk to the line, hold the build, fix the issue.
Can you ship to my country?
Yes — Ningbo Beilun is a top-three container port, direct sailings to North America, Europe, Latin America, Middle East, India, Southeast Asia, Korea, Japan, Australia and New Zealand. Air freight from NGB or PVG via DHL / FedEx / UPS / TNT for urgent orders.